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Consumer Complaining Behavior, Imagined Interactions, and Communication Traits: Cognitive Processing Following an Organizational Failure

Bolkan,San

Consumer Complaining Behavior, Imagined Interactions, and Communication Traits: Cognitive Processing Following an Organizational Failure - UK Routledge September-October 2011 - 465-483 - Communication Quarterly .

Subjects--Topical Terms:
Communication

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