Hernon, Peter <br/><br/>
Assessing Service Quality : Satisfying The Expectations of Library Customers 

 - New Delhi  Ess Ess Publication  2009 
 - 243 
<br/><br/><label>ISBN: </label>9788170005766  1225.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(RUSA) Library Science
<br/><br/><label>Dewey Class. No.: </label>025.5  HER