TY  - BOOK
AU  - Hernon, Peter
TI  - Assessing Service Quality : Satisfying The Expectations of Library Customers
SN  - 9788170005766
U1  - 025.5  HER 
PY  - 2009///
CY  - New Delhi
PB  - Ess Ess Publication
KW  - (RUSA) Library Science
ER  -