Zeithaml,Valarie A <br/><br/>
Services marketing: integrating customer focus across the firm 

 - 5th 
 - New Delhi  TMH  2011 
 - 696 
<br/><br/><label>ISBN: </label> 550.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.8  ZEI