TY  - BOOK
AU  - Johnston, Robert 
AU  - Clark, graham
AU  - Shulver, Michael 
TI  - Service Operations Management  : : Improving Service Delivery 
SN  - 9789386873309
U1  - 658.00 
PY  - 2018///
CY  - New Delhi
PB  - Pearson 
KW  - Management
ER  -