TY  - BOOK
AU  - Harmon, Paul 
TI  - Business Process Change : : A Business Process Management Guide for Management And Process Professionals 
SN  - 9789351072577
U1  - 658.406 
PY  - 2014///
CY  - United State Of America 
PB  - Morgan Kaufmann 
KW  - Management
KW  - Organizational change, System design
KW  -  Electronic commerce
ER  -