TY  - BOOK
AU  - Oakland, John S.
AU  - Oakland, Robert J.
AU  - Turner, Michael A.
TI  - Total Quality Management and Operational Excellence : : Text With Cases
SN  - 9781138673410
U1  - 658.4013 
PY  - 2021///
CY  - London
PB  - Routledge 
KW  - Management
ER  -