00513nam a22001577a 450000500170000000800410001704000090005804100120006710000150007924501410009426000420023530000120027744000280028965000180031770000200033520240625121658.0240625b        |||||||| |||| 00| 0 eng d  aMAIN  aEnglish  aBolkan,San  aConsumer Complaining Behavior, Imagined Interactions, and Communication Traits: Cognitive Processing Following an Organizational Failure  aUKbRoutledgecSeptember-October 2011  a465-483  aCommunication Quarterly  aCommunication  aGoodboy,Alan K.