00582nam a22001817a 4500 20240625121658.0 240625b |||||||| |||| 00| 0 eng d MAIN English Bolkan,San 23943 Consumer Complaining Behavior, Imagined Interactions, and Communication Traits: Cognitive Processing Following an Organizational Failure UK Routledge September-October 2011 465-483 Communication Quarterly 23919 Communication Goodboy,Alan K. 23944 AI 58250 58250 MAIN AI 2024-06-25 00:00:00 BJ30.11 0 Vol59,No.4 (BJ30.11) 2024-06-25 MAIN 0 85669 0 0 ddc 0