000 00408nam a2200169Ia 4500
008 210915s9999||||xx |||||||||||||| ||und||
020 _a9788120318090
040 _aMAIN
041 _aEnglish
082 _a658.812 GOS
100 _aGosney,John W.
_92973
245 0 _aCustomer relationship management essentials
260 _bPHI
_aDelhi
_c2011
300 _a234
650 _aManagement
942 _cBK
999 _c37714
_d37714