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020 _a9788131720738
_c399.00
040 _aMAIN
041 _aEnglish
082 _a658.812 TIM
100 _aTimm,Paul R
_92977
245 0 _aCustomer service: career success through customer loyalty
250 _a4th
260 _bPearson
_aNew Delhi
_c2008
300 _a299
650 _aManagement
942 _cBK
999 _c37718
_d37718