000 00437nam a2200169Ia 4500
008 210915s9999||||xx |||||||||||||| ||und||
020 _a9788132113409
040 _aMAIN
041 _aEnglish
082 _a658.812 KUM
100 _aKumar,V
_97205
245 0 _aProfitable customer engagement concept, metrics and strategies
260 _bSage Publication
_aNew Delhi
_c2013
300 _a311
650 _aManagement
942 _cBK
999 _c45906
_d45906