000 00582nam a22001817a 4500
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008 240625b |||||||| |||| 00| 0 eng d
040 _aMAIN
041 _aEnglish
100 _aBolkan,San
_923943
245 _aConsumer Complaining Behavior, Imagined Interactions, and Communication Traits: Cognitive Processing Following an Organizational Failure
260 _aUK
_bRoutledge
_cSeptember-October 2011
300 _a465-483
440 _aCommunication Quarterly
_923919
650 _aCommunication
700 _aGoodboy,Alan K.
_923944
942 _cAI
999 _c58250
_d58250